Insurance claim at Phuket Hospital - Phuket International and Provincial

The story is long, since at first my son was inhospital in Phuket, then he was transported to the capital Bangkok. Therefore, I broke the narrative into two parts, deciding to tell separately about each hospital and the conditions of stay in it. Perhaps someone this information will be useful. It is possible, before going to the hospital, to imagine what is waiting there. Well, in advance you will get a subjective idea of ​​Thai medicine.

The content of the article

How did ERV insurance work?

Life hacking. If you buy by the link, it will be cheaper by 12% and will give the option "Telemedicine" as a gift. These are online consultations with Russian doctors, you can always find out if you already go to the hospital, clarify the appointments of the Thai doctor, ask about medicines, etc. detailed instructions.

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Insurance in all 3 hospitals worked onfine. I myself am surprised so far. It's great that I made the right decision and bought the ERV. Yes, it is not cheap, but I saved a lot of money on it in the end.

I recommend to buy it at least for children. How many times have I advised her, everyone was happy. They are the best in Tae now.

My review of the work of insurance ERV and its Assistance, you can read the link. There, about the work of insurance, as well as the whole story in brief, for those to whom the choice of insurance is important and it is not relevant to read the whole story.

Phuket Provincial Hospital

The hospital has other names: Phuket Public Health Center or Bor Jor Hospital. But most often called Phuket Provincial Hospital, in fact, on his website, it also sounds that way.

Reception at the doctor

On December 31, Yegor’s temperature rose to39 and he began to cough, or infected, or something else. We decided to wait until morning to watch. On January 1, it didn’t get any better, so in the morning I called the number listed in the insurance policy from ERV and told me what had happened. They asked only the number of the policy, the date of arrival and departure, the passport scans were not asked. Asistens responded quickly, after 20 minutes they called back and dropped an SMS with the address of the hospital, it turned out to be a hospital with as many as three names.

Since I ordered a taxi through GrabTaxi, andthe application knew such a hospital, then I just told the taxi driver to go by GPS (he stubbornly did not want to understand the name). Honestly, I was embarrassed that we were sent to such a hospital, I thought that, by analogy with Samui, it would be Bangkok Hospital or Phuket International Hospital at least (well, judging by the reviews).

Upon arrival, it became clear that this was mainlyhospital for Thais (state?), since I did not see foreigners in it. But there was an English-speaking employee who dealt with us (spoke well, by the way). However, like all hospitals in Tae, Provincial looked better than some of these institutions even in Moscow, not to mention the regions.

The first thing that alerted us was that there was no guarantee letter from the insurance, although it was already 2-3 hours after my call. I called the insurance (how to make cheap calls from Thailand to Russia) and they assured me that the letter of guaranteeshould be. I asked to check the Thais again. After 10 minutes in the hospital they said that the letter had come. It's great that the deposit did not have to be left, neither a passport nor money. Reception and medication are immediately guaranteed by the insurance company ERV.

I didn’t like that the doctor was superficialI looked at the child, I almost did not listen, I did not offer any tests, I just wrote out antibiotics and two antipyretic drugs. On the one hand, I can understand him, Yegor was still a jerk then, you won’t assume the future bronchitis. But in principle - this is the standard situation for Thailand, prescribe antibiotics at high temperature and wait a few days.

Bill for a doctor visit, weight / height measurementnurse, 4 syrup (antibiotic, paracetamol, ibuprofen, bromhexine) amounted to 3024 baht. All paid for insurance ERV, that is, we just took and left the hospital.

Provinvial Phuket Hospital

Provinvial Phuket Hospital

There are ATMs, a playground, in general a lot of places.

There are ATMs, a playground, in general a lot of places.

But still pretty simple

But still pretty simple

Prescribed medication and immediately issued

Prescribed medication and immediately issued

On the map

Phuket Provincial Hospital

Phuket Provincial Hospital
Little known among the farang hospital in Phuket, but his rating seems to be high. He’s Phuket Public Health Center or Bor Jor Hospital. Located behind Phuket Town.
Read more.

Little known among the farang hospital in Phuket, but his rating seems to be high. He’s Phuket Public Health Center or Bor Jor Hospital. Located behind Phuket Town. More details.

Phuket International Hospital

I remind you that if you are going to Thailand, then you should definitely make travel insurance, as medicine in Thailand is very expensive. I got 2 million rubles, but all paid for insurance. I have very useful post on insurance, with a rating of insurance for Thailand and all the nuances: how to use, how to choose, and so on. Be sure to read.

Insurance rating>

Reception at the doctor and hospital

After 2 days did not get better, called the insuranceonce again and said that we need a second reception. Only this time I asked which hospitals they were referring to, since Provincial did not like it very much. Not entirely willing, but sent to International, saying that they had many clients served at Provincial and were satisfied. Perhaps they were right, but more on that below.

Grabtaxi and we are again in the hospital. It is full of foreigners, there are a lot of people in general, there are Russian-speaking employees. But again there was no guarantee letter. I had to call again and ask to send a letter of guarantee. Who is stupid at this stage, I still do not understand, the Thais in the insurance department of the hospital or asistens. Some years ago, there was a situation with another insurance, the hospital after receiving the doctor asked me to send a scan of the passport to an electronic, and I did it 3 times, and they could not get it until I tried to send it with Google (I mean, not Russian mail). Again, they did not take the passport as a deposit, although they made out another Russian couple with me and asked for a deposit (passport or 5,000 baht), which insurance they did not see.

Further, despite the large flow of people, Yegorweighed, measured his temperature and was taken by the doctor. She spoke English so-so. But I liked it more than the doctor from Phuket Provincial Hospital. She listened attentively, said that she had to do a blood test, an x-ray because of suspected pneumonia, and an IV line because of dehydration. That is all, as it should be. Somewhere in a total of 2-3 hours after our arrival, all the results were ready, and Egor was lying under a drip.

After seeing a doctor at Phuket International Hospital

After seeing a doctor at Phuket International Hospital

Actually, after that we were hospitalized with a diagnosis of bronchitis and dehydration. By the way, then there was no pneumonia, Денге too, bronchitis and some kind of infection (maybewhooping cough). Well, about whooping cough is my speculation, the painful cough was nasty, although without whistles and relatively productive. In any case, Ebi was prescribed an antibiotic such that he is also prescribed for whooping cough, so the doctor did not particularly discuss this topic, said that since the antibiotic takes this infection into account, then this is not important.

Prescribed antibiotics Azithromycin and Claforan,expectorant Carbocesteine, inhalations in a nebulizer with Ventolin, droppers with dextrose and antipyretic paracetamol with iburprofen. The doctor in charge was Dr. Chart (Chart Suriyawuthitham), as I understood it, he was praised in Phuket. At first, he also seemed adequate to us.

For 5 days in the hospital and 1 day in intensive carecounted 134 thousand baht. I think resuscitation consumed most of the amount, there are unreal accounts in general, about 50-100 thousand baht per day. All paid for insurance ERV, I just gave a passport and we were taken to the airport.

Of the benefits

The chamber resembled a decent hotel room: large area, air conditioning, bathroom with shower, refrigerator, TV, kettle, cups, folding sofa for the attendant (them), towels and soap accessories, including a toothbrush. In addition, the nebulizer built in a wall, an electric bed (adjustment of an inclination and height). Cost 1800 baht per day. I remember that even before the ruble fell, we paid 6,000 rubles per day for a separate room at the Morozov hospital and did not even have half of the above.

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A nurse would come every 2-3 hours to givemedication, measure temperature, or on call, if something was needed. Patients are also brought food and carried away. And my wife and I went to a cafe on the ground floor.

Well, and most importantly, hospitals in Thailand, likein many other countries, they work in the "hotel" format. A child can be accompanied by at least two parents, guests can come, you can freely come / go, no boot covers / bathrobes / quarantines. That is, human conditions in which "nice" to cheer.

Ward at phuket international hospital

Ward at phuket international hospital

There is a TV, refrigerator, sofa for parents,

There is a TV, refrigerator, sofa for parents,

Each room has its own toilet and shower

Each room has its own toilet and shower

The cost of individual chambers, you can take more expensive

The cost of individual chambers, you can take more expensive

Phuket International Hospital

Phuket International Hospital

Several floors, access, except hospital free from the street

Several floors, access, except hospital, free from the street

Public toilet in the hospital

Public toilet in the hospital

Department of Pediatrics, hospital

Department of Pediatrics, hospital

A small green area where you can walk with your child

A small green area where you can walk with your child

Pretty cute and encouraging looks

Pretty cute and encouraging looks

Pretty cute and encouraging looks

Pretty cute and encouraging looks

Special machines for children, where you can hang a dropper, and go for a walk

Special machines for children, where you can hang a dropper, and go for a walk

Menu in the cafe on the ground floor

Menu in the cafe on the ground floor

Of the minuses

From not serious, since you can bring your own food. Diet food from the hospital is not particularly suitable for a child. Juice or hot chocolate is some kind of cheap powder from a bag, rice with vegetables with soy sauce or seasoning, boiled some mashed potatoes for some reason, sweetened, fried eggs. I know, many feed children and Coca-Cola from sneakers, but we do not give this, and besides the hospital after all, a diet.

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But much more important that we had a wholean epic with doctors regarding expectorants / antitussives. At first, Egor was prescribed Carbocesteine, which is a mucolytic agent. A few days later we complained that the child had too much mucus, he was constantly coughing, could not stop, and even vomited. The doctor suggested a remedy to give a remedy for vomiting ... The logic of Kick! We tried to explain again, and the doctor prescribed the Levopront cough-stop.

I repent, I did not immediately guess that something was amiss. But I'm not a doctor! Any normal pediatrician will tell you that the antitussive (Levopront, Sinekod, Stoptussin, etc.) cannot be given with a wet cough, pneumonia can be obtained instead of bronchitis, and categorically cannot be given simultaneously with mucolytics. In principle, small children are not recommended to give mucolytics, because they stupidly may not have enough strength to cough up an increased amount of secretion. I have a habit of rechecking everything, but this time I realized it too late. There was a complication and bronchitis went into pneumonia, the secretion was pumped out 3 times, as she scored all the bronchi and the child almost suffocated. As a result, a day in intensive care and transportation by plane to Bangkok to Samitivej hospital (continuation of a story).

Food in the hospital is more suitable for adults, not children.

Food in the hospital is more suitable for adults, not children.

Food in the hospital is more suitable for adults, not children.

Food in the hospital is more suitable for adults, not children.

Resuscitation at Phuket International Hospital

Resuscitation at Phuket International Hospital

On the map

Phuket International Hospital

Phuket International Hospital
One of the most popular hospitals in Phuket for farang. Located on the highway near BigSi and not far from Phuket Town.
Read more.

One of the most popular hospitals in Phuket for farang. Located on the highway near BigSi and not far from Phuket Town. More details.

P.S. If you applied to Phuket International, write in the comments how you went. Maybe this is just us so unlucky.

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