How to return tickets from AirAsia - instructions on how to return the fees

Since we could not fly to Singapore, II decided to look for how to return tickets from AirAsia. It turned out that the return tickets can not be, but you can only fees. Since the procedure is quite simple, a couple of thousand baht will not be superfluous. True, everything was delayed for me and it took more time than other people. Here is my brief instruction.

The content of the article

How to return tickets from AirAsia

Instruction

As I said, the return only goes to the airport.fees, which can sometimes be almost the entire cost of the ticket, if it was purchased for a share. Otherwise, it will return somewhere 20-50%. I also googled and found out that if you take the insurance imposed by AirAsia when buying tickets (they usually refuse it), then you can return the entire amount for a good reason - such as getting to the hospital. But I, like many, refused this insurance because we had our own insurance. But in any case, despite the fact that the son went to the hospital, we would not have been able to return all the money, because on the flight date, the doctors already allowed him to fly, that is, they would not give a certificate.

You can apply for the return of cathedralsonly after all flights from your booking have taken place, not before. This will warn you on the site. Guests who have missed their airport tax refund. If you are submitting this claim.

Go to the page and fill out the form. It's pretty simple there, but below I attach a screenshot just in case. The text of the message itself, I think, is not particularly important. I just wrote: “Hello! I would like to refund for FD376 and FD 377. TAX for flights. "

How to fill out an AirAsia ticket return form

How to fill out an AirAsia ticket return form

An important point! Although there is no asterisk denoting the binding point, the form asks for the flight number to be filled. Moreover, you don’t immediately understand what needs to be done, because the message is issued with such a "Please fill in Carrier Code". Try to guess that the carrier code is the letters FD.

Do not immediately understand what exactly is wrong

Do not immediately understand what exactly is wrong

If you paid with a regular credit card, then the fields below do not need to be filled. Everything will return to the card with which they paid.

Here we leave everything as it is

Here we leave everything as it is

We are waiting and checking the status

On March 12, sent a request on the site. On the 13th I received a letter that the request was received. I waited 2 weeks, no new letters came, the status of my case remained N / A. The status can be checked at this link by entering either the reservation number or the request number (it will come in the first letter). By the way, when I did all this, then the link to My refund status was easy to find on the site, now when I write this post it was hidden somewhere, so you can use my direct link.

The very first letter in it is assigned the request number

The very first letter in it is assigned the request number

Maybe you just had to wait, but on the blogswrote that the letter with the answer, whether to return the fees, came almost a few hours after the first letter. Therefore, on March 28 sent another request. But a day later a letter arrived that it was closed, since it duplicates the previous one. Then I dug their live chat, and wrote there after 30 minutes of waiting my turn, that, well, guys, I’ve been waiting for 2 weeks. I was told that they would send the request to the appropriate department marked "urgent." I don’t know if this played any role, but in a couple of days the most cherished letter came that the charges would be returned, wait. By the way, to write to the task is not a trivial task; below it will be clear on the screenshot why :)

Try writing in such a livchat!

Try writing in such a livchat!

Confirmation letter will be paid

Confirmation letter will be paid

Online request status changed from N / A to In Progress

Online request status changed from N / A to In Progress

I thought that was all, but aftera few days (April 5th) a letter came from AirAsia that the payment was sent to the bank, they say, periodically check your card with which you booked the ticket. The refund status on the site has changed to “Approved. Submitted to Bank. And on April 12, the money fell into the account. Total the whole procedure took a month.

How many returned

I was interested to check how much I haveIt was, and how much was returned. I bought tickets for 3 people and totally gave 10138 baht. 4998 baht was returned (9605 rubles came to the card), that is, almost 50%. Not bad! But it is a pity that they were squeezed for the luggage, it would be logical to return for it, although it is as if included in the cost of the ticket itself, and not the fees. Here are screenshots of itinerary receipt (on the website) before and after.

AirAsia ticket prices

AirAsia ticket prices

But how much was returned and what fees

But how much was returned and what fees

P.S. I think it was worth the trouble :)

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