The online hotel booking system Booking.com is one of the most popular services among Russians for finding and booking accommodation when planning their own trips. But not always everything goes according to plan and there are situations when the reservation has to be canceled. Let's take a closer look at how this can be done in my mini-instructions..
Detailed instructions on how to make a reservation on Booking.com can be found here: How to book a hotel on Booking.
The content of the article
Cancellation policy on Booking
The first thing to say about canceling a reservation on Booking.com is that you can do it without any penalty, but the terms of cancellation may vary from hotel to hotel. Therefore, even at the stage of choosing a room and booking, carefully look at the cancellation conditions set by the hotel. Usually, a reservation can be canceled free of charge if you do it a certain period before arrival (from 1 to 30 days, depending on the specific hotel), and some hotels may even charge you an amount equal to the cost of living in a room for one day even when canceling a reservation..
When initially choosing a room at the hotel, please note the cancellation policy. In this case, your bank card number is not required for booking and cancellation is free:
When you select specific check-in dates, the site draws your attention to what date cancellation will be free for you:
How to cancel a booking on Booking
Immediately after booking
Immediately after booking on the Booking website, under the message that a booking confirmation letter has been sent to your mail, there will also be a link «Cancel reservation or make changes», by clicking on which you can immediately make adjustments.
In your personal account
If you have a registration on Booking, then you can go to the site as an authorized user, and in your personal account you can cancel any of your booking or change it.
By link in email
Next, consider the case when you book a hotel on Booking.com as an unregistered or logged in user..
In case the booking was just a few days ago and you have already closed the Booking page, you need to go to your email, which you indicated during the booking. There you need to find a letter confirming your reservation. It contains links to change or cancel your reservation. You can use them if necessary. By opening the booking confirmation email sent by Booking.com, you can see two links to cancel your booking at once.
First link «Make a change to your booking»:
And the second button is a link - «Cancel booking»:
Both links lead to the same booking page where you can permanently cancel your booking. Under the red cancel button it is written how long the cancellation will be free:
After clicking on the red button in the pop-up window, you can select the reason for the cancellation and once again confirm your decision:
Everything, the reservation is canceled! A message will appear on the screen about the successful cancellation of the reservation and on what conditions it was canceled. In this case, it's free:
P.S. I remind you for those who do not know that instead of Booking it is better to use the RoomGuru service, which allows you to find out the prices for a particular hotel in several booking systems at once, including Booking. Thus, you can save a lot on hotels, since prices differ.
